سياسة التوصيل والاسترجاع

Return and Exchange Policy In Happy Cloud, we offer shipping and transportation services through shipping companies that in turn deliver your shipments throughout the Kingdom of Saudi Arabia and the Gulf countries. We are pleased to provide you with delivery service for a symbolic fee, and the shipping company will contact you to arrange the product receipt process. The shipping process takes between 2 to 14 working days within Saudi Arabia, and from 7 to 14 days for Gulf countries. The shipping company provides delivery service to all cities in the Kingdom of Saudi Arabia. If you are outside the urban area of the shipping company, you will need to receive your order from the nearest shipping office. Note: Our dear customers in the beloved State of Qatar, we kindly ask you to provide a copy of your ID card upon request, in accordance with the shipping company's requirements. Exchange If you are dissatisfied with the product due to a defect or if you received a different product from your order, all you need to do is contact or send a message (WhatsApp) to customer service at the unified number 966556916910. Within 3 days of receiving the complaint, customer service will contact you to provide the exchange procedure. Happy Cloud will cover the shipping cost if the product has a defect or if you received a different product from your order. If you did not like the product and wish to exchange it, all you need to do is contact or send a WhatsApp message to customer service at the unified number 966556916910. You have the right to request an exchange within 7 days without opening the product from the date of receipt. The exchange process takes 10 working days, plus delivery fees. Once exchanged, you cannot request a refund for the same order. Return If the product has a manufacturing defect, all you need to do is contact or send a WhatsApp message to customer service at the unified number 966556916910. The company will cover the shipping cost or refund the full value of the product. If the product is in good condition and you want to refund the amount, you have the right to request a return within 7 days without opening the product from the date of receipt. The return process takes 10 working days, plus deduction of delivery fees. *Offers do not include returns and exchanges. **Installment payments do not include returns or exchanges. Contact hours and customer service: Phone calls from 10 AM to 6 PM and via WhatsApp 24 hours. We provide our services within the Kingdom of Saudi Arabia and Gulf countries.